Spotting phishing emails/websites, or fake, fraudulent communications pretending to be HyperWallet
A HyperWallet communication will never:
- Ask payees to click on links that take them to a fake website: A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
- Contain unknown attachments: You should only open an attachment when you’re sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
- Convey a false sense of urgency: Phishing emails are often alarmist, warning you to update the account immediately. They’re hoping victims fall for their sense of urgency and ignore warning signs that the email is fake.
- Have Poor Spelling or Grammar: The email uses strange salutations, odd wording, poor grammar, or spelling errors.
Reporting fake, fraudulent, or suspicious communications
Emails or Websites
If you receive a suspicious email or website link:
- Don’t click on any links inside the email or on the website, and don’t download any attachments.
- Forward the email and/or website to email@example.com and delete it from your inbox.
- If you notice any unexpected activity on your HyperWallet account, please also contact our support team.
If you receive a text message with a link inviting, you to visit a website:
- Don’t click on any links inside the SMS text message.
- Screenshot the message and email it to firstname.lastname@example.org
- Make sure that the message shows the full telephone number.
If you receive a suspicious telephone call:
- Take a screenshot of your phone log showing the telephone number and email the screenshot to email@example.com
- Include details of the telephone call, including what the caller stated or asked from you.
If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.
When you email firstname.lastname@example.org, you’ll receive an automatic message letting you know we received it.
I have shared my personal and financial information on a fake website
- Change your HyperWallet password immediately.
- Contact your bank and credit or debit card issuer and let them know what happened.
- Review your recent HyperWallet activity to make sure you authorized all the payments.
- Report any unauthorized payments or activity to HyperWallet.
You can learn more about recognizing and preventing fraudulent activity on the HyperWallet Security Center.