Spotting phishing emails/websites, or fake, fraudulent communications pretending to be HyperWallet

A HyperWallet communication will never:

  • Ask payees to click on links that take them to a fake website: A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
  • Contain unknown attachments: You should only open an attachment when you’re sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
  • Convey a false sense of urgency: Phishing emails are often alarmist, warning you to update the account immediately. They’re hoping victims fall for their sense of urgency and ignore warning signs that the email is fake.
  • Have Poor Spelling or Grammar: The email uses strange salutations, odd wording, poor grammar, or spelling errors.

Reporting fake, fraudulent, or suspicious communications

Emails or Websites

If you receive a suspicious email or website link: 

  • Don’t click on any links inside the email or on the website, and don’t download any attachments.
  • Forward the email and/or website to hw-phishing@paypal.com and delete it from your inbox.
  • If you notice any unexpected activity on your HyperWallet account, please also contact our support team.

SMS/Text Message

If you receive a text message with a link inviting, you to visit a website:

  • Don’t click on any links inside the SMS text message.
  • Screenshot the message and email it to hw-spam@paypal.com
  • Make sure that the message shows the full telephone number.

Telephone Call

If you receive a suspicious telephone call:

  • Take a screenshot of your phone log showing the telephone number and email the screenshot to hw-spam@paypal.com
  • Include details of the telephone call, including what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you email hw-spam@paypal.com, you’ll receive an automatic message letting you know we received it.

I have shared my personal and financial information on a fake website

  1. Change your HyperWallet password immediately.
  2. Contact your bank and credit or debit card issuer and let them know what happened.
  3. Review your recent HyperWallet activity to make sure you authorized all the payments.
  4. Report any unauthorized payments or activity to HyperWallet.

You can learn more about recognizing and preventing fraudulent activity on the HyperWallet Security Center.

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