The program 'BOOS' has contacted us because there are dissatisfied sellers for the following important reasons:
- There are payment delays that keep shifting.
- In the perception of the sellers, we have not always shared complete information through our FAQ or have provided standard responses from our customer service. We acknowledge this feedback and aim to offer a more personalized approach in the future, ensuring that sellers receive individualized support. We are currently focused on improving this aspect and striving to make our communication with sellers more personal.