Is your package on its way but has never arrived?

Contact our support team within 14 days of shipment. We will work together with the shipping company to locate your package. It takes an average of 3-4 weeks to complete a claim, depending on the complexity.

During holidays and vacation periods we notice that shipping companies are extra busy and as a result investigations and claims take longer than we are used to. Unfortunately, we have no control over this.


PLEASE NOTE: The right to any compensation in case of loss or damage expires if:

  • The item was not shipped with our designated shipping company.
  • The item was not shipped with the shipping label provided by us.
  • There is no shipping receipt to prove. The track & trace does not count as proof of shipping.
  • The claim has not been notified within 14 days of shipment.
  • There is abuse and/or fraud.
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