Why was my order cancelled?

We are very sorry we had to cancel your order! We try our utmost to fulfil every single order we receive, but on rare occasions we are unable to do so. In that case, we will inform you as soon as possible via email.

When you place an order, the seller is requested to send the item to Restocks’ authentication centre. Here, our experts check if the item is authentic, new, unworn and in its original shoe box.

If the seller does not send the item (in time) or the item does not meet our quality checks, the order will be cancelled and the ad is removed.

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