Contact our support team within 14 days of shipment. We will work together with the shipping company to locate your package. It takes an average of 3-4 weeks to complete a claim, depending on the complexity.
During holidays and vacation periods we notice that shipping companies are extra busy and as a result investigations and claims take longer than we are used to. Unfortunately, we have no control over this.
PLEASE NOTE: The right to any compensation in case of loss or damage expires if:
- The item was not shipped with our designated shipping company.
- The item was not shipped with the shipping label provided by us.
- There is no shipping receipt to prove. The track & trace does not count as proof of shipping.
- The claim has not been notified within 14 days of shipment.
- There is abuse and/or fraud.